General Terms & Conditions

Enforced since 29 June 2020.

The website www.corilanga.it (hereinafter, the “Website”) is owned by Corilanga Società Agricola Cooperativa, with registered office in Rocchetta Belbo, Località San Giuseppe 4/D, Tax Code and VAT number 03344490044, registered with the Cuneo Chamber of Commerce under REA CN – 283103, and is dedicated to the retail sale of food products based on Piedmont PGI hazelnuts. The Website allows Users (as defined below) to:

view the Products (as defined below), made with Piedmont PGI hazelnuts, available for purchase through the Website;
select the Products they wish to purchase;
use the home delivery service for the Products;
pay the amount due to Corilanga for the purchase of the selected Products, according to the chosen Service (as defined below).

As part of its policy of fairness and transparency, the company invites each user of the website (hereinafter, the “User”) to carefully read these Terms and Conditions (“T&C”) before browsing the website, as they govern the services offered through it. If you do not wish to accept these T&C and/or any other notice, legal disclaimer, information, or limitation of liability published on the website, we invite you not to use the website or its related services.

1. Terms & Conditions of usage

These T&C define and regulate the general terms of use of the Website and the Services provided to the User by Corilanga SAC., as identified above, through its legal representative (the “Company” or “Corilanga”).

The use of the Website by each User, whether a Visitor User, a Registered User, or a Customer (as defined below), is subject to the terms and conditions set forth in these T&C, even if the User does not make use of any of the Services or features available on the Website.

For the purposes of this contract, the term “T&C” refers to the set of general rules governing the use of the Website and Services, as well as the specific conditions regulating the use of individual Services, including any referenced documents or any other notices, legal disclaimers, information, or disclaimers published on the Website. The privacy policy (the “Privacy Policy”) and any additional conditions listed in the various sections of the Website are to be considered an integral and substantial part of these T&C.

In these T&C, in addition to the terms defined elsewhere, the terms listed below shall have the meanings assigned to each of them. In particular:

Customer – refers individually or collectively to any Registered User who proceeds with a purchase under the conditions set forth in these T&C.

Products – refers to the products sold through the Website to Customers.

Producer – refers to Corilanga Società Agricola Cooperativa, whose products are sold through the Website to Customers.

Service – refers individually or collectively to any service and all associated functions offered on the Website, both free and paid, directly provided by the Company. The term “Service” includes, unless otherwise specified, the Website and all services, including paid ones, functions, and features offered within the Website and made available to Users.

Website – refers to the website accessible at www.corilanga.it, but also to all internet addresses (e.g., URLs, domain names, and pages) used for the provision of the Services that the Company controls or manages and are used to offer or provide the Services, as well as all mirrors, replacements, backups, and all web pages included in the sites. For clarity, it is specified that any reference to the “Website” in these T&C includes all current or future versions of the website www.corilanga.it, as well as any mobile application through which access to the website or Corilanga’s Services is provided, regardless of whether access occurs through an existing platform or device or through a future platform or device (including, by way of example and not limitation, any mobile site, mobile application, affiliated or related site intended to provide access to the website or Corilanga’s services, which may be developed over time).

Company – refers to Corilanga Società Agricola Cooperativa, as identified above.

Carrier – refers to the transport company or freelancer delegated to transport the Products to the User.

User – refers collectively to the Visitor User or Registered User, and in any case, anyone who uses or intends to use or access the Services and/or the Website.

Visitor User – refers to the user who browses the Website and/or uses the features and/or Services made available to the general public without registering on the Website.

Registered User – refers to the user who signs up by providing personal information to gain access to the Service, which is only available after Registration (as defined below) on the Website.

2. Changing of the T&C

The Company reserves the right, as indicated below, to update, integrate, and modify in whole or in part the terms of these T&C and each of the documents referenced herein, including the Privacy Policy, the Services, and their respective features, as well as, by way of example and not limitation, the fees for the use of the Services published therein.

The User agrees to periodically review the T&C, understanding that the Company will do what is reasonably necessary and appropriate to inform the User, through the Website itself, of any changes to the T&C and/or the Services.

Changes to the T&C and/or the related Services will be effective from the moment they are published on the Website and will apply only to sales completed thereafter.

The Company will inform Users of changes to these T&C or to the features/limitations of the Services and/or their costs by publishing them on the Website.

Changes and updates will be considered accepted by Users when they access the Website or use the Website after the change has been published on the Website itself.

If the User does not agree with the changes made, they are invited not to use the Website and, if they are a Registered User, they may proceed with the deletion of their account by accessing the “Profile” section of the Website, clicking on “Account,” and then on “Delete Account.”

3. Age and Accuracy of Personal Data

The Website and the Services offered are intended exclusively for Users who have reached the age of 18. The Service is automatically provided by computerized systems.

The User who intends to register or subscribe to the Service by completing the Registration and then selecting the Services guarantees that they are of legal age, and that the personal data provided is truthful, correct, up to date, refers to the person submitting it, or has been entered with the consent of the third party, assuming full responsibility for the accuracy and truthfulness of the information provided. In the event of any changes to the information provided by the Users, it is their responsibility to inform the Company of the updates as soon as possible.

4. Signing up in the Website

Browsing certain sections of the Website and accessing the Service offered within the Website are available for free even to Visitor Users.

For the full and complete use of the Service offered by the Website, registration on the Website is required.

4.1. Types of Registrations

In order to use the Services, the User is required to register by providing some personal information (hereinafter, “Registration”), including a valid personal email address and creating a personal account (hereinafter, the “Profile”), following the relevant registration procedure outlined at the time of Registration, to allow the Company to have a sufficient purchase profile to provide the Services. The creation and/or use of additional Profiles related to the household of already registered Users is not permitted.

Access to the Website is only permitted through the use of a username and password or with tools such as “Social Login.”

The Registered User can at any time access their Profile to update or modify the information provided. It is understood that the Registered User will be solely responsible for the truthfulness and updating of such information.

The User has the option to delete their data and remove their Profile from the Website by sending an email to contabilita@corilanga.it with the subject “Request for Deletion.”

4.2. Provision of the email

The Registered User agrees to provide a personal email address, which they guarantee to have legitimate access to and check regularly. The Registered User also agrees to promptly update their registered email address on the Profile in case of any changes.

4.3. Deletion of the Profile

At any time, Registered Users can delete their Profile by accessing the “Profile” section of the Website, clicking on “Account,” and then on “Delete Account.”

5. Products

5.1. Offering to the Public

All Products and prices listed in the Services constitute a public offer with the limitations and terms contained in the Website itself and in these T&C.

5.2. Graphic design

The illustrative photographs of the Products are purely representative and serve only to present the Products. The Company therefore disclaims any responsibility and provides no warranty regarding the correspondence between the graphical appearance of the Products published on the Website and that of the Products delivered. General illustrations of the products do not in any way represent a guarantee or declaration of conformity of the products to those illustrations.

5.3. Products by Bundle

If the Products purchased through the Services include one or more of such products per package, the Company will apply only the price calculated at the time of the order, without taking into account any price increases or decreases, including promotions, that may have occurred afterwards or concluded earlier.

5.4. Prices

All prices are inclusive of VAT. The cost of delivery and service handling is not included in the price of the Products unless explicitly stated.

6. Services Offered

The Service offered by Corilanga to Registered Users is a service that allows them to:

view the Products available for purchase through the Website;
select the Products that the User intends to order and purchase;
pay the amount due to the Company for the purchase of the Products offered on the Website according to the methods specified in section 7.3;
use the delivery service for the Products to the delivery address provided by the User.

7. Product Purchase Service

Following the completion of Registration on the Website by the Registered User, the Registered User will have the ability to purchase Products by selecting the Products they wish to receive each time.

7.1. Purchasing of Products

The Registered User, by accessing the Website, can select the reference city and the preferred delivery date for the purchase, as well as view all available Products for purchase, selecting those of interest and adding them to the cart. Once the product selection is complete, the Registered User can:

check the Products added to the cart, the respective purchase price, and the total cost of the individual purchase;
confirm their shipping and billing information;
choose the payment method from the available options;
enter any applicable coupon codes;
proceed with the purchase order by clicking on either “Paypal,” “Bank Transfer,” or “Cash on Delivery,” depending on the chosen payment method. In the event of a subsequent failure in the payment process, the purchase order will be invalid and immediately canceled.

7.2. Acceptance of the Purchase and Completion of the Order

Following the acceptance of the order, the Customer will receive a confirmation email of the completed purchase, with an explicit summary of the ordered Products, their respective prices, and the delivery details.

The sales contract is considered concluded and finalized, and is binding for both parties, when the order confirmation is sent to the Customer.

By submitting the online order form, the Customer unconditionally accepts and agrees to comply with the T&C in their dealings with the seller.

If the Customer does not agree with the terms outlined in this section of the T&C, the Customer is invited not to submit the order form for the purchase of the products.

By submitting the order form, the Customer confirms that they are aware of and accept the T&C, including those referenced via links, as well as the Privacy Policy.

7.3. Payments Methods

PayPal – To ensure maximum security, the Customer will be redirected to the PayPal website, where they can make the payment according to the methods accepted by PayPal and in compliance with its terms and conditions.

Bank Transfer – The Customer is responsible for making a bank transfer to the Corilanga bank account, as indicated on the website in the payment section. Upon receipt of the payment, Corilanga will proceed to process the order.

Cash on Delivery – The Company will ensure the dispatch of the order within the specified timeframes, and it is the Customer’s responsibility to pay the due amount to the courier upon delivery. The cost of the cash on delivery service is €5.00 and is valid only for Italy.

7.4. Invoicing

If the purchase is made by a professional or a company, it will be possible to request the issuance of an invoice by selecting the appropriate box during the ordering process and entering the billing details, including the tax code and/or VAT number. The Customer is responsible for the correct entry of the billing information and is expressly informed that, if the invoice request is not made during the order process, it will not be possible to request it later.

8. Coupons and Discount Codes

The coupon is a virtual code to be entered on the website at the time of purchase in the designated field. It can be used exclusively for the purchase of products on the Corilanga website.

The amount is deducted from the total purchase amount. The discount code does not entitle the user to a cash refund for the amount contained in it, nor can it be exchanged for money.

The Coupon is associated with a Profile and cannot be used or transferred for purchases made by third-party accounts.

9. Shipping of Products

9.1. Shipping Methods

The Company will arrange for the delivery of Products to the address provided by the Customer through selected professional Transporters. The delivery service is guaranteed only for homes that are accessible by the vehicles available to the Company’s suppliers. In the case of homes that are only accessible via dirt roads, the Customer must notify the Company in advance, which reserves the right to accept or reject the order.

The Products will be handed over to the Transporter within 1-3 working days and will be delivered to the customer approximately within 24/48 hours, unless unforeseen circumstances arise that are not attributable to the Company.

9.2. Complaints

For any anomalies found on the Products, other than those due to the natural deterioration of food products or mere packaging imperfections, the User may contact the Company at the email address contabilita@corilanga.it or through the “Contact Us” section of the Website, specifying the defects found and documenting them with photographic material within 48 hours of receiving the goods.

9.3. Failed Delivery

The Customer acknowledges and agrees that in the event of non-delivery of the Products due to his/her (or the person in charge of receiving the delivery) absence at the time of delivery, the Products will not be removed from the order and the relative amount will not be credited back to the Customer.

9.4. Accountability

The Company undertakes to perform the Services in good faith and to fulfill, or cause to be fulfilled, with the utmost diligence all the obligations established herein in the spirit of solidarity and self-organization that characterizes and must characterize all the activities and services offered and used by Users through the Website.

The Company shall not be liable for any delays that may occur during transport.

10. Withdrawal right

10.1. Cases of exclusion from Withdrawal right

In accordance with Article 59, paragraph 1, letters d) and e) of Legislative Decree No. 206 of 6 September 2005 (Consumer Code), the right of withdrawal is excluded in relation to:

Goods bought by a Client that is not a Consumer or that requires an invoice;
Goods that risk deteriorating or perishing rapidly;
Goods that are sealed and not suitable for return due to hygiene or health protection reasons and have been opened after delivery.

With reference to the cases of exclusion of the right of withdrawal mentioned above, the Customer is specifically informed and accepts that products that are “liable to deteriorate or expire rapidly” include all food products, as the characteristics and qualities of these types of products are subject to alteration, even due to improper storage. Therefore, for hygiene reasons and to protect the Users, the right of withdrawal is only applicable to products purchased on the Website that can be returned to Corilanga, intact with their respective seal, and resold without any risk to consumer health.

10.2. Exercising of the Withdrawal right

According to Legislative Decree 206/2005, the right of withdrawal applies only to Customers who are natural persons acting outside of their professional activity.

The Customer may exercise the right of withdrawal, in accordance with Articles 52 et seq. of Legislative Decree 206/2005, for specific Products, other than those listed in the previous paragraph 11.1, provided that these have not been opened or their seals altered after delivery.

In cases where the right of withdrawal is allowed, the Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.

To exercise the right of withdrawal, the Customer must send Corilanga, within 14 days from the date of delivery of the Products, a written communication via email to the following address: contabilita@corilanga.it, with the subject “Exercise of the Right of Withdrawal,” expressly stating the intention to withdraw and providing the following additional information:

number of purchase order and date;
delivery date of the purchase date;
name and address of the Customer;
email details and phone contact of the Customer;
goods for which the Customer intends to exercise the withdrawal right.

The right of withdrawal applies to the Product purchased in its entirety; therefore, if the Product consists of multiple components or parts, the right of withdrawal cannot be exercised only on part of the purchased Product.

Upon receiving the communication of the exercise of the right of withdrawal, Corilanga will open a case for the return process and will provide the User with instructions on how to return the Products, which will be done via a courier designated by Corilanga itself.

In the event of exercising the right of withdrawal in accordance with the conditions outlined above, Corilanga will reimburse the User for the full amount of the returned Products within 14 days from the date the withdrawal communication is received, provided that Corilanga reserves the right to withhold the reimbursement until the Products are actually received. The reimbursement will be made using the same payment method used by the User.

11. Obligations of the User

The User agrees not to use the Website and/or related Services for illegal purposes or purposes not contemplated in these T&C. The User may not use the Website or related Services in a way that damages or otherwise interferes with the Website or the use and enjoyment of the Website and related Services by other Users.

The Registered User is required to keep their login credentials to their Profile confidential and is responsible for any use of the Website made by anyone who accesses it using their credentials. The Registered User agrees in any case to (I) not use machines, algorithms, software, or other automated functions to generate page requests or materials, (II) not generate page requests through “chain letters,” emails, or other means, by which a person or group of people is asked to visit a page, and (III) immediately notify the Company in case of suspected security breach of their Profile.

12. Limitation of Accountability

The Company commits to implementing the quality standards related to the Products only up to the moment of delivery to the location specified by the Customer; any responsibility for the poor condition of the Products due to improper storage after delivery to the Customer is excluded.

Any disputes related to the execution of the Service must be raised, under penalty of forfeiture, within 48 (forty-eight) hours after delivery by writing to contabilita@corilanga.it or through the “Contact Us” section, providing documentation of the dispute, including photographic material.

The Company shall not be responsible for any damages resulting from the inaccessibility of the Services due to issues related to the network, providers, or telephone and/or telematic connections over which it has no control, or due to the failure and/or malfunction of the User’s electronic devices.

For each order placed, Corilanga will issue a specific receipt or electronic invoice if explicitly requested as indicated in Paragraph 7.4. The data provided by the Registered User at the time of the order will be included in the respective receipt/invoice, and no changes will be possible after the issuance of the receipt/invoice itself.

13. Resolution and Services termination

The Company reserves the right to cancel the Profile and/or deny the User access to and use of the Website and Services, or part of them, at any time and with immediate effect, in the event of a violation by the User of the obligations set forth in Articles 4.1 (Registration procedures on the Website/APP), 7.3 (Payment methods), and 12 (User obligations). For these Users, Corilanga is authorized to cancel orders that have been placed but not yet delivered, without prior notice.

Access to the Website may also be temporarily interrupted in the event of technical issues or to ensure maintenance. Whenever possible, notice of such interruptions will be provided on the Website.

At any time, the Company may make improvements and/or changes to the Website and Services if necessary for technical reasons or to comply with applicable regulations.

The Company also reserves the right to discontinue, in whole or in part, the provision of Services at any time with reasonable notice, ensuring the delivery of confirmed orders. In such cases, the Company will promptly notify Registered Users, Customers, and/or Users in general via email and/or by posting a notice on the Website.

14. Additional Information and Suspension of Services

The Company reserves the right to request additional information or the submission of copies of documents to verify the ownership of the payment instruments used by the Customer.

The Company reserves the right to refuse the purchase order and/or immediately terminate the obligations arising from these T&Cs, as provided in the previous Article 14 (Termination. Cessation of Services), in the event that the Customer fails to provide the requested information and/or copies of documents verifying the ownership of the payment instruments used.

In no event shall the Company be held responsible for any fraudulent use of credit cards by third parties during the payment for Products purchased on the Website.

15. Privacy Policy

In order to proceed with registration, submitting the order, and therefore concluding this contract, certain personal data are required from the Customer through the Website. The Consumer acknowledges that the personal data provided will be recorded and used by the Company in accordance with and in compliance with Regulation (EU) 679/2016, for the execution of this agreement and, with their consent, for any additional activities as outlined in the privacy policy provided to the Customer through the Website at the time of registration.

The Customer declares and guarantees that the data provided to the Company during the registration process are correct and truthful.

The Customer may update and/or modify their personal data provided to the Seller at any time through the dedicated section of the Website “Personal Area/Register,” accessible after authentication.

The Company will process the personal data of Users in compliance with privacy regulations as outlined in detail in the privacy policy, available in the respective section of the Website.

16. Applicable Law and Disputes

16.1. Applicable Law

These T&C, including the referenced documents and other legal notices published on the Website, as well as the relationship between the Company and the Users of the Website, are governed by Italian law and must be interpreted in accordance with it. In particular, these T&Cs are governed by Legislative Decree 206/2005 concerning consumer protection in distance contracts and by Legislative Decree 9.4.2003, no. 70, implementing the European Directive on Electronic Commerce No. 2001/31/EC, along with any other applicable laws and regulations, the “Applicable Law.”

16.2. Extra-Judicial Conciliation

According to Article 49, paragraph 1, letter V, of Legislative Decree According to Article 49, paragraph 1, letter V, of Legislative Decree 206/2005 (Consumer Code), the Registered User can use the conciliation procedure (the “Conciliation Procedure”) at the Conciliation Desk of the Arbitration Chamber of Milan – Online Dispute Resolution Service, http://www.risolvionline.com.

The procedure can be initiated if the Registered User, after submitting a complaint to Corilanga, has not received a response within 30 days or has received a response that they consider unsatisfactory.

The Registered User who decides to use the Parity Conciliation procedure is required to submit the request to the PEC address: corilanga@agritel.pec.it.

16.3. Further Disputes

Any disputes related to or arising from the use of the Website and the Services provided therein, which cannot be resolved through the Paritetic Conciliation procedure referred to in paragraph 17.2, are subject to Italian jurisdiction. Specifically, for disputes related to the execution or interpretation of the contract between the company and the final Customer (individual), the competent court will be the court of the Customer’s place of residence, along with the relevant mediation bodies, as provided by the applicable law. For disputes arising with professional buyers, the competent court will be the Court of Asti.

16.4. Explicit approval of T&C as for articles 1341 and 1342 Civil Code

Pursuant to and for the purposes of Articles 1341-1342 of the Italian Civil Code, the parties declare to have read and understood, and thus expressly approve, Articles 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, and 16.

By granting their final authorization for Registration, the User fully and explicitly approves, without any reservation, the above clauses, each of which is individually identified in the previous paragraph.